1. General Provisions This Privacy Policy regulates the processing and protection of users' personal data provided when using the website of the veterinary clinic "Shunn u Katun" (LLC "Vetmir"), in accordance with the General Data Protection Regulation (GDPR) and the legislation of the Republic of Armenia. By using the website, the user agrees to the terms of this Policy.
2. Legal Basis and Purposes of Data Processing The clinic processes users' personal data on the following legal grounds:
- Performance of a contract or provision of veterinary services;
- Compliance with legal requirements;
- User consent for personal data processing;
- Protection of the legitimate interests of the clinic.
Personal data that may be processed:
- User's full name;
- Contact details (phone, email);
- Information about the pet (species, name, age);
- Data provided when booking an appointment online or sending messages through the website.
The data is used for:
- Providing veterinary services;
- Organizing online booking and feedback;
- Informing users about appointment statuses and test results;
- Sending notifications about news, promotions, and service changes (with user consent);
- Ensuring security and protection against fraudulent activities.
3. Transfer of Data to Third Parties Personal data may only be transferred to third parties in the following cases:
- Upon request from government authorities under Armenian;
- To partner laboratories for conducting tests;
- To IT companies ensuring the technical functionality of the website;
- Within contractual obligations with third parties, provided that data protection measures are adhered to.
4. International Data Transfer When transferring data outside the Republic of Armenia, we ensure its protection, including agreements with recipients to comply with GDPR requirements.
5. Data Retention Period Data is stored for the time necessary to achieve the processing purposes but no longer than 5 years after the last interaction with the clinic, unless otherwise required by law.
6. Personal Data Protection The clinic implements organizational and technical measures to protect personal data, including encryption, access control, and regular security audits.
7. User Rights Users have the right to:
- Obtain information about the processing of their data;
- Request correction, deletion, or restriction of data processing;
- Withdraw their consent for data processing;
- Request data portability in a machine-readable format;
- File a complaint with the relevant data protection authority in Armenia.
8. Use of Cookies The website uses cookies for analytics, content personalization, and website performance improvement. Users can manage cookies through their browser settings.
9. Changes to the Privacy Policy The clinic reserves the right to amend this Policy. Users will be notified of changes via the website or email.
10. Contact Information For inquiries regarding personal data processing, you can contact us via email at amvetmir@gmail.com or by phone at +37455895495.